A Partnership for Progress: How a Leading Physician Group Transformed Its Contingent Workforce

Workforce management is difficult for any healthcare organization but is particularly challenging when it involves nearly 2,000 physicians and clinicians across more than 1,000 inpatient and outpatient facilities. So, when one of the nation’s leading physician management groups wanted to turn these challenges into opportunities, it turned to Trio Workforce Solutions.

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The physician group specifically selected Trio Workforce Solutions because it needed a purpose-built technology platform as well as consultative partner that could proactively present best practices, customized solutions, and streamlined processes. Trio delivered with a comprehensive system that incorporated an Internal Resources Management (IRM) approach, seamlessly integrating independent contractors (1099s), locum tenens providers, and internal agency processes into one easy-to-use platform.

Trio’s Solution: Innovation in Action

Trio introduced innovative strategies and advanced technology to streamline workforce management processes, ensuring efficiency, accuracy, and scalability. Trio utilized a stair-stepped, market-by-market rollout over the span of five months, ensuring a smooth implementation across five practice groups.

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Streamlining Operations with Workday Integration

• Developed a customized and consistent workflow integration with Workday, aligning with the physician group’s key initiatives.
• Cleaned up approximately 1,100 worker records through audit and integration.
• Enabled visibility of contingent workers within Workday, identifying which physicians were working, where, and when.
• Expanded IRM capabilities by creating distinct 1099 pools for improved management.
• Standardized contingent labor processes across all practice groups and regions.
• Established workflows to address duplicate records, including implementing error codes upfront to maintain clean data.

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Revolutionizing Invoicing with Automation

• Implemented a zero-touch invoicing process, resulting in a faster payment process for the physician group and 1099 contractors.
• Automated coding processes, reducing manual intervention and errors.
• Streamlined payment processing, allowing the finance team to redirect resources to other priorities.
• Introduced accrual reports, saving the accounting team hours each week.
• Simplified accrual processes by providing files in an ingestible format, reducing manual conversions.
• Enabled a self-service platform, significantly reducing emails and questions regarding contract labor.

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Maximizing Time Savings and Boosting Operational Efficiencies

• Eliminated supplier setups for AP, except for AOC, reducing HR and supplier communication efforts.
• Removed manual coding and coding corrections, delivering savings per invoice.
• Reduced email and inquiry volume regarding contract labor, freeing up AP resources.
• Eliminated the need for accounting to review contract labor invoices, reducing errors and reclasses.
• Streamlined contract labor analysis and additional practice accruals, cutting processing time from three days per person.
• Automated additional practice accruals for consistency and efficiency.
• Simplified AOC processes by converting files for easy upload, removing unnecessary manual intervention.
• Eliminated manual manipulation for internal agency calculations, saving 5-8 days per month.
• Removed the need for Alteryx workflow upkeep, improving operational sustainability.

“The Trio Team delivered a tightly integrated solution with our Workday ERP platform, transforming our labor-intensive processes into a streamlined process with zero-touch invoicing, a single point of entry for HR demographics, and greatly improved visibility and analytics.”
—Vice President, Information Technology

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Delivering Results: Efficiency and Cost Savings

It did not take long before the physician group began to reap the benefits of Trio’s custom solution. The organization realized measurable improvements within a month of full implementation, including significantly reduced costs, enhanced operational efficiency, and clear visibility into workforce data.

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• Significant Cost Reduction: Within the first month of full implementation, the physician group achieved a $1.5 million reduction in spend, a 15% decrease.
• Enhanced Efficiency: Automated processes led to faster payment cycles, reduced errors, and considerable time savings for the finance team.
• Data Clarity Achieved: Standardized workflows and data cleanup efforts ensured organized, reliable information across the system.
• Actionable Insights: Greater visibility into contingent workforce spend enabled the physician group to identify savings opportunities and optimize resource allocation.

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“I’m a tough customer, and I can’t remember the last time I was this satisfied with a vendor.”
—Vice President, Information Technology

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Building Trust: A Relationship Rooted in Reliability

The physician group trusted Trio to deliver on their commitments. By taking a true consultative approach, asking the right questions, and maintaining weekly collaboration meetings, Trio exceeded expectations. The swift rollout across all practice groups further solidified Trio’s credibility as a dependable partner.

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“Their highly capable technical resources worked with efficiency, producing a high-quality product that not only met but exceeded expectations.”
—Vice President, Information Technology